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If Cyrus isn’t behaving as expected, this page covers the most common causes.

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Configuration Changes Not Applying

Self-host Runtime
  • Ensure the cyrus process is running locally
  • Restart if necessary
Cloud Runtime
  • Changes apply immediately
  • Refresh the dashboard to confirm

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Cloudflare tunnel timed out

If you see “Timeout waiting for Cloudflare tunnel”, there is a networking configuration issue on your server preventing the Cyrus cloudflare tunnel from connecting. Navigate to this Cloudflare networking documentation page to troubleshoot. Screenshot2026 01 21at11 08 38AM 1

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Repository Not Processing Issues

Check the following:
  1. Repository is marked Active
  2. Issue belongs to a selected Linear team
  3. Required routing labels are present
  4. Cyrus is assigned to the issue
  5. Integrations are connected
Most issues are caused by routing mismatches.

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API Key Problems

If Cyrus fails to start work:
  • Confirm your Claude API key is valid
  • Ensure sufficient credits
  • Verify the key hasn’t been rotated or revoked
Update keys at: https://app.atcyrus.com/settings

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Still Stuck?

We’re happy to help.
If troubleshooting reveals a pattern, let us know — it helps improve Cyrus for everyone. cyrus-f1

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